WAR138 Full Privacy Policy
The privacy and data security of players is the highest priority of WAR138. This Privacy Policy explains in detail how we collect, use, protect and manage your personal information. By using the WAR138 platform, you agree to the privacy practices described in this document.
War138 understands that trust is the foundation of any healthy business relationship. We are therefore fully committed to protecting the privacy of every player who uses our platform. This Privacy Policy forms an integral part of the war138 Terms and Conditions and should be read together with them.
This document applies to all personal information collected through the war138.pro website, the WAR138 mobile app (where applicable), and all our official communication channels including email, live chat, and social media.
By registering an account or using any WAR138 service, you confirm that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your personal information as described herein.
War138 reserves the right to update this Privacy Policy from time to time. We will notify you of any significant changes via email or a notice on our website. It is your responsibility to review this policy periodically.
To provide a safe, legitimate, and quality service, war138 collects certain types of personal information from our players. This information is collected only when necessary and handled with strict confidentiality.
Account Registration Information:
- Full name as stated on your identity card (MyKad)
- Date of birth for age verification
- Active mobile phone number
- Valid email address
- Full residential address
- The password you create (stored in encrypted hash form)
KYC (Know Your Customer) Information:
- Copy of identity card (MyKad) front and back
- Selfie with identity card for identity verification
- Proof of current address (utility bill or bank statement within 3 months)
- Payment method information (bank account number, digital wallet number)
Transaction & Activity Data:
- Deposit and withdrawal history
- Betting records and game results
- Claimed bonuses and wagering requirement status
- Communications with the customer support team
Technical & Device Information:
- IP address and general geographic location
- Browser type and operating system
- Device type (desktop, mobile, tablet)
- Access time and date
- Pages visited and interactions within the platform
War138 collects and processes your personal data for legitimate and transparent purposes. We never collect more data than is necessary to provide our services.
Your personal data is used to:
- Account Management – To create, maintain, and manage your player account at war138.
- Identity Verification – To verify your identity as part of the KYC process and ensure you meet the minimum age requirement of 18 years.
- Transaction Processing – To process your deposits, withdrawals, and any other financial transactions you carry out on our platform.
- Legal Compliance – To comply with legal requirements related to anti-money laundering, counter-terrorism financing, and fraud prevention.
- Platform Security – To detect and prevent fraud, account misuse, suspicious activity, and any violation of our Terms and Conditions.
- Customer Support – To respond to your enquiries, resolve technical issues, and provide the assistance you need.
- Service Improvement – To analyze platform usage for the purpose of improving user experience and developing new features.
- Marketing Communications – To send you information about promotions, bonuses, and platform updates (only with your consent).
You have the right to opt out of any marketing communications at any time via your account settings or the unsubscribe link in our emails.
The security of your personal data is the top priority of WAR138. We implement a range of technical and organisational measures to protect your information from unauthorised access, loss, misuse or disclosure.
Technical Security Measures:
- 256-bit SSL Encryption – All data transferred between your device and our servers is protected with industry-standard SSL encryption.
- Multi-Layer Firewall – Our servers are protected by advanced firewalls that block unauthorized access.
- Intrusion Detection System (IDS) – Monitor and detect any suspicious access attempts or malicious activity.
- Regular Security Audits – We conduct regular penetration testing and security audits to identify and address vulnerabilities.
- Hashed Passwords – Your password is stored in an irreversible hashed format. Even the war138 team cannot view your original password.
- Two-Factor Authentication (2FA) – Available to all players as an additional security layer to protect your account.
Organisational Security Measures:
- Access to personal data is restricted only to staff who require it to carry out their duties.
- All staff sign confidentiality agreements and undergo regular data security training.
- A strict access control policy is enforced to ensure only authorised individuals can access sensitive information.
While we take all reasonable precautions, no system on the internet is 100% secure. We therefore encourage you to take your own security measures, such as using a strong password and never sharing your login details with anyone.
War138 does not sell, rent, or trade your personal information to any third party for their marketing purposes. However, under certain limited circumstances, we may need to share your information with the following parties:
- Payment Service Providers – To process your deposits and withdrawals via your chosen payment method (DuitNow, FPX, Touch 'n Go, Boost, GrabPay).
- Game Providers – Basic information is required to load games from providers such as Pragmatic Play, Evolution Gaming, and others.
- KYC & Verification Providers – To verify your identity as part of the legal compliance process.
- Relevant Authorities – When required by law, court order, or official request from a law enforcement authority.
- Professional Advisors – Our lawyers, accountants, or auditors when required for legitimate professional purposes.
All third parties with whom we share data are required to maintain the confidentiality of that information and use it only for the specific authorised purposes.
In the event of a merger, acquisition, or sale of business assets, your personal data may be transferred to the new entity. You will be notified in advance and given a choice regarding that transfer.
Like most modern websites, WAR138 uses cookies and similar tracking technologies to enhance your experience and analyse usage of our platform.
What Are Cookies?
Cookies are small text files stored on your device when you visit a website. They allow the website to remember your settings and preferences for future visits.
Types of Cookies We Use:
- Essential Cookies – Required for core platform functions such as login, account security, and navigation.
- Performance Cookies – Help us understand how players use our platform by collecting anonymous data on the most frequently visited pages.
- Functional Cookies – Remember your preferences such as language, currency, and display settings.
- Marketing Cookies – Used to display relevant promotions and advertisements based on your interests (with your consent only).
You can manage or delete cookies through your browser settings. Please note, however, that disabling certain cookies may affect the functionality and user experience on the WAR138 platform.
War138 respects your right to control your personal information. As a user of our platform, you have the following rights:
- Right to Access – You may request a copy of all personal data we hold about you.
- Right to Rectification – You may request that we correct any inaccurate or incomplete information.
- Right to Erasure – You may request that we delete your personal data (subject to certain legal obligations).
- Right to Restrict Processing – You may request that we restrict how we use your data in certain circumstances.
- Right to Data Portability – You may request that we transfer your data to another service provider in a machine-readable format.
- Right to Object – You may object to the processing of your personal data for direct marketing purposes at any time.
- Right to Withdraw Consent – Where processing of your data is based on consent, you may withdraw that consent at any time.
To exercise any of these rights, please contact the war138 support team via live chat or email at
[email protected]. We will process your request within 30 business days.
War138 only retains your personal data for as long as necessary for the purposes stated in this Privacy Policy or as required by law.
Standard Retention Period:
- Active Account – Your data is retained for as long as your account remains active and you continue using our services.
- Closed Account – Following account closure, certain personal data may be retained for up to 5 years for legal compliance and dispute resolution purposes.
- Transaction Records – Retained for a minimum of 5 years to comply with financial and anti-money laundering legal requirements.
- Support Communications – Retained for 2 years for reference and service improvement purposes.
After the applicable retention period, your personal data will be securely deleted or anonymised using methods that comply with industry best practices.
War138 reserves the right to amend or update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or new technologies.
Any significant changes to this policy will be communicated to you through:
- A clear notice on the WAR138 platform homepage
- Email to the address registered in your account
- A pop-up or in-platform notification when you log in
The latest version of this Privacy Policy will always be available on our website, with the last updated date clearly displayed at the top of the document.
By continuing to use the WAR138 platform after any changes to this Privacy Policy, you are deemed to have accepted the updated version.
If you have any questions, concerns, or requests relating to this Privacy Policy or how we handle your personal data, the WAR138 team is always ready to help.
How to Contact Us:
- Live Chat – Available 24/7 on the war138 website in Bahasa Melayu for immediate responses.
- Email – Send your enquiry to [email protected] and we will respond within 24 hours.
- Help Centre – Visit our FAQ section for quick answers to common questions.
We are committed to taking your concerns seriously and will do our best to resolve any privacy-related issues as promptly as possible.
For requests involving data access, correction, or deletion rights, please clearly state the type of request in your email subject line for faster processing.
This Privacy Policy was last updated in January 2026. This version supersedes all previous versions.